How to Submit an IT Workorder

The IT workorder system at support.nobleps.com is the best way to get tech help. Tickets are tracked, prioritized, and assigned to the right technician for your building. Here is how to submit one and what to include to get the fastest response.

How to Get to the Workorder Form

Go to support.nobleps.com and click IT Workorder.
Or go directly to support.nobleps.com/Workorder/AddIT.php.

You do not need to log in to submit a ticket. Fill out the form and click Submit.

What to Include for a Faster Response

The more detail you provide, the faster IT can help — vague tickets often require back-and-forth before work can begin.

Always include:

Your name and email address — so IT can reach you with updates or questions.
Your room number and building — required if a technician needs to come to you.
The device type — select the closest match from the dropdown (Computer, Chromebook, Printer, Software, etc.).
The device tag or model if you know it — the asset tag sticker on your computer or Chromebook.

In the problem description, include:

What you were doing when the problem occurred.
Exactly what you see — error messages word for word, not just "it does not work."
What you have already tried (restart, different cable, different browser, etc.).
How long the issue has been happening and whether it is constant or intermittent.

Example: Good vs. Vague Ticket

❌ Vague	✅ Helpful
"My printer is not working."	"The Toshiba copier in the C-hall workroom shows 'Paper Jam' but there is no paper stuck. It started this morning. I tried opening all the doors and restarting it. Room C104, NHS."
"My computer is slow."	"My Windows desktop (tag: NPS-1234) has been running very slow for about a week. Chrome takes 3+ minutes to open. I already restarted it. Room 212, NES."

Ticket Priority

Urgent — mark as Urgent if the issue is affecting your ability to teach right now, or if multiple people are affected (e.g., no internet in your classroom, projector down during a lesson).
Normal — for everything else. Normal tickets are addressed in the order received.

What Happens After You Submit

You receive an email confirmation with your ticket number.
The ticket is assigned to a technician at your building or the central IT team.
You will receive email updates when the ticket is updated or closed.
If IT needs more information, they will reply to your ticket — check your email for follow-up questions.

Urgent Issues — Call IT Directly

If the situation is urgent and cannot wait for a ticket response (e.g., no internet in your whole building, a teacher cannot log in at all on the first day), call the IT department directly at (405) 872-3452.